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The Wonders of Smedley!
http://www.darkhq.com/bb/viewtopic.php?f=39&t=6226
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Author:  PhunkSauce [ Mon Mar 25, 2013 12:06 pm ]
Post subject:  The Wonders of Smedley!

Long story short, I purchased the Solstice SF and was charged the wrong amount. I contacted Customer Support, and received a reply from some drone who refused my ticket. So I emailed Smedley with a picture attached:
Quote:
Dear Mr. Smedley,

I've got a problem. And a dinosaur.

I purchased a gun you advertised at 125 SC via twitter, and was charged 350 SC (Solstice SF). I had seen it at 125 earlier in the day, but decided to wait until I got off work to purchase it. I'd really like the difference refunded, but my ticket was refused by customer service even though I showed them the twitter post... https://twitter.com/PS2DailyDeals/statu ... 4124262400

Here's why I think you should help me:

1: I'm a great customer. I absolutely love this game. I've spent well over $100 on this game already, and intend to spend more. I've also brought in 5 new players to the game, at least 2 of whom bought premium membership.

2: Happy customers spend more. I feel slighted by the fact that customer service refused my ticket. One price was advertised, and another was charged.

3: I know people who purchased it at the lower price. This makes me sad. And a little mad. Check ObsidianOne's account for reference.

4: I've drawn you a picture of a magrider blowing up a dinosaur. I really feel like this is important. Customer service was not impressed by my drawing. The magrider looks a bit like a tea kettle, but I still think it's pretty awesome.

Attachment:
MAG-DINO.jpg [81.69 KiB]
Not downloaded yet


IN CONCLUSION:

Please refund the 225 SC difference between the two prices and I'll almost certainly spend it immediately, AND spend an additional 5 dollars on station cash as a thank you.

Thanks,

Patrick Holland
Account: PhunkSauce
Character: PhunkSauce
Server: Mattherson


He responded within 30 minutes with an email CC'd to "Brad":

Quote:
Happy to help. Brad please assist.

Author:  Calisai [ Mon Mar 25, 2013 1:51 pm ]
Post subject:  Re: The Wonders of Smedley!

PhunkSauce wrote:
4: I've drawn you a picture of a magrider blowing up a dinosaur. I really feel like this is important. Customer service was not impressed by my drawing. The magrider looks a bit like a tea kettle, but I still think it's pretty awesome.


It was, of course, the dinosaur that did it. Those dinosaurs are OP when it comes to Customer Service. (oh, and I swear that Dino is holding a striker... maybe it's just flashbacks from this weekend.)

Author:  Fed [ Mon Mar 25, 2013 5:27 pm ]
Post subject:  Re: The Wonders of Smedley!

LMAO great story Phunk, glad it worked out. I too got that weapon at the advertised price. We should all run around spamming face with grenade lauchers in celebration.

Author:  PhunkSauce [ Mon Mar 25, 2013 11:35 pm ]
Post subject:  Re: The Wonders of Smedley!

Fed wrote:
LMAO great story Phunk, glad it worked out. I too got that weapon at the advertised price. We should all run around spamming face with grenade lauchers in celebration.


YES! and, YES!

Also: They not only refunded the difference, but refunded the whole price of the gun for my trouble. Good guy SOE!

Author:  Tdar [ Fri Apr 05, 2013 2:19 am ]
Post subject:  Re: The Wonders of Smedley!

Awsome...

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